Tool Club is a registered trade name of HomeGear Solutions LLC (“Tool Club,” “we,” “us”). This policy explains what information we collect when you use toolclub.co or rent from us, how we use it, and the choices you have.

Information we collect

• Contact and delivery details: your name, email address, phone number, and delivery address.
• Order details: the equipment you rent, your rental dates, and whether you added Damage Protection.
• Payment information: payments are processed by Stripe. Your card number goes directly to Stripe and is never stored on our website. We only see limited details such as the card type and last four digits.
• Messages: anything you send us through our contact form, by email, or by phone.
• Website data: like most websites, our site uses cookies and similar technologies to keep your cart working, remember your session, and understand how the site is used.

How we use your information

• To process your order, schedule delivery and pickup, and contact you about your rental.
• To respond to your questions and tool requests.
• To handle payments, damage claims, and disputes as described in our Rental Agreement.
• To improve our website and services.
• To send you updates or offers, only if you have chosen to receive them. You can unsubscribe at any time.

How we share your information

We do not sell your personal information. We share it only with service providers that help us run Tool Club, such as our payment processor (Stripe), website host, and email provider, and only as needed for them to perform those services. We may also disclose information when required by law or to protect our rights and property.

How long we keep it

We keep order and customer records for as long as needed to provide our services, handle any claims, and meet our legal, tax, and accounting obligations.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you by contacting us below. You can also set your browser to block or delete cookies, though parts of the site, like the cart, may not work without them.

Children

Our services are intended for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Contact us

Questions about this policy? Email toolclub513@gmail.com or call 513-202-4545.