FAQs

The ins and outs of how Tool Club does business.

Rentals & Pricing

How is rental pricing determined?

Tool Club bases pricing off “the big guys.” We regularly monitor big box rental pricing and update our catalog accordingly. Our goal is affordability, so you will never pay more than going to the other guys.

How long can I rent a tool?

All Tool Club rentals are 24-hour periods, providing maximum flexibility. Need a tool for longer? No problem, just select how many days you need and you’re all set!

What are the delivery fees?

Delivery and pickup are always FREE! Just check that you’re in our service area by entering your zip code on our homepage.

What if I need a tool longer than expected?

No problem! Contact us before your rental period ends and we’ll extend it for additional days at the daily rate.

Delivery & Service

What’s your delivery area?

We are currently serving the east side of Cincinnati. Enter your zip code on our homepage to see if we are in your area! We hope to expand to all neighborhoods as soon as possible.

When will my order arrive?

Deliveries are between 8am and 12pm each day. Pickups are between 12pm and 4pm.

Do you deliver on weekends?

Yes! We offer delivery windows throughout the week, including weekends.

What if a tool doesn’t work?

We do our best to test all tools before delivering to a customer. However, sometimes a tool can malfunction unexpectedly. Not to worry! Let us know and we will get a new tool out to you right away.

What condition should I return tools in?

We ask that you return tools clean and in the same condition you received them. Normal wear and tear from proper use is expected and covered. If there’s damage beyond normal wear, we’ll discuss it during pickup and work out a fair resolution.

What if I need to cancel or reschedule?

Life happens! You can cancel or reschedule your rental up to 24 hours before your scheduled delivery time for a full refund. Contact us if you need help with changes to your order. See our Rental Agreement for full details.

Billing & Payments

Secure checkout

Tool Club processes payments through Stripe, one of the most trusted payment platforms in the world. Your card details are encrypted and never stored on our website.

Payments accepted

We accept all major credit and debit cards, plus Google Pay and Apple Pay on supported devices.

Cancellation Policy

Reservations & orders

Cancellations of reservations or orders must be made at least 24 hours prior to the scheduled delivery time. No refunds or modifications are permitted within 24 hours of delivery to ensure efficient scheduling.

See the Rental Agreement for full terms.

Still have a question?